Refund Policy

We want you to be satisfied with TELLUS LOGISTICA. Because we sell logistics services rather than physical products, there are no product returns or exchanges. This policy explains how to request a refund. Effective date: 2026-10-23.

Refund period

You may request a refund within 30 days of purchase.

How to request

E-mail [email protected] with your order number and a short description of the service involved.

We answer within 2 business days.

You can also call +551143755246 for help with your request.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval.

Card statements may take one or two billing cycles to show the refund.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Your rights

This policy does not limit any rights you have under applicable consumer protection laws.

Contact

TELLUS LOGISTICA LTDA · [email protected] · +551143755246 · Rua Abaetetuba, 357, GALPAO2 - Jardim California, Barueri - SP, 06409-100.